Billing & Insurance

RCMH accepts various forms of payments, including self-payments, insurance, payment arrangements, financial aid and more.

RCMH does not discriminate based on race, gender, sexual orientation, disability, religion or inability to pay. We offer individualized payment plans that can work for you based on your treatment and financial situation.

About Your Bill

How will I be billed?
Self-pay patients will receive a detailed bill itemizing hospital charges. You will also receive a monthly statement showing amounts due. If you have insurance, balances on your statement will remain pending until your insurance has processed your claim. Your statement will then show payments made and the amount you owe.

Change of address
If you are expecting a bill, please notify us of a change of address by contacting the Business Office at 715-532-5561 ext. 1308.

How do I pay?
You will be asked to verify your insurance information at registration. Please be prepared to present all insurance cards at this time. Insurance payments can include Medicare, medical assistance, commercial insurance (group and private) and worker’s compensation.

Medicare
The Medicare deductible, co-insurance and all non-covered services are your responsibility. Medicare requires that charges be billed to National Government Services in Milwaukee. Please expect to receive an explanation of benefits from them.

If you have Medicare Supplemental insurance, we will submit your claims for you if insurance cards were provided upon admission. If you do not have supplemental insurance, these charges are due from you. For additional information about Medicare, you may contact us at 715-532-5561 ext. 3147, visit www.medicare.gov on the web or call 1-800-MEDICARE.

Worker’s compensation
Upon registration, you will need to provide your employer’s insurance information for billing your worker’s compensation claim. In the event that your worker’s compensation claim is denied, you will need to provide us with your health insurance information. For additional information regarding your account while insurance is pending, call 715-532-5561 ext. 1307.

Contact information
RCMH Business Office
900 College Ave. West
Ladysmith, WI 54848
715-532-5561

If you have any questions about your bill, please call the Patient Financial Services Director at (715) 532-5561 ext. 1216 or email billingquestions@ruskhospital.org.

Thank a Staff Member

Our staff members value compliments and unique stories from patients’ perspectives. We like to know when staff members are going above and beyond to provide exceptional patient care. Patients or visitors can choose to compliment or thank a special individual who helped make their hospital stay or visit remarkable. Your comments will be shared with our staff.

Thank A Staff Member

Thank A Staff Member Rusk County Memorial Hospital of Wisconsin